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Culture Performance Matrix

In today’s market the consequences of under-investing in organizational culture are growing.

89%

UNPRECEDENTED BURNOUT

89% of employed people feel their work life is getting worse with many experiencing burnout

48%

RETENTION CLIFF

48% of America's working population is actively job searching or watching for job opportunities

76%

CONSUMER EXPECTATIONS

76% of consumers say they will discontinue their relationship with companies that treat the environment, employees, or the community in which they operate poorly

74%

REMOTE & HYBRID WORK

74% of professionals expect remote work to become standard

Culture can and must be measured and correlated to KPIs

What are CPIs™?

Culture Performance Indicators

Quantifiable measures that determine how well an organization’s values, norms, systems, and processes support its people.

Examples of CPIs

  • voluntary retention
  • employee engagement
  • intention to stay or leave
  • cross-team collaboration
  • two-way communication
What are KPIs?

Key Performance Indicators

Quantifiable measures that determine how well an organization meets its strategic and operational goals.1

Examples of KPIs

  • revenue
  • profit margin
  • customer satisfaction
  • lifetime value
  • NPS

The Culture Performance Matrix

Culture Performance Matrix